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Administration Jobs
Below are the terms and procedures for the registration:
Job Title: Wrap Administrator
Job number:
BFS-851881
Group:
Banking and Financial Services Group
Division:
BFS Service and Operations
Recruiter:
Lisa Maher
Work type:
Agency Worker
Location:
Sydney
Banking & Financial Services Group (BFS) is the primary relationship manager for Macquarie's retail client base in Australia, New Zealand, Asia, North America and Europe.
The Macquarie Banking and Financial Services (BFS) - Service & Operations division provides a consistent, yet specialised client experience for a range of client types. With over 850 staff our scalable business model is designed to provide the highest level of service for products such as cash, term deposits, money market, wrap, super, insurance, broking and mortgages.
Role Overview
Reporting to a Team Leader of Wrap Administration, this role will require the successful applicant to provide exceptional service to Macquarie WRAP account holders. Wrap Administrator's are primarily responsible for a range of functions from opening new accounts, applying superannuation contributions, processing security transfers and actioning redemptions.
Key Responsibilities
Actioning Wrap account requests ensuring accuracy and adherence to Macquarie service level agreements
Liaising with the Macquarie Wrap Contact Centre and Quality Service teams regarding urgent items
Identifying missing, fraudulent or incorrect information in Wrap account requests
Supporting the platform across a variety of functions such as opening new accounts, maintenance, switches, roll overs, redemptions, deceased estates, switches and closures
Participating in regular Wrap workshops to provide feedback around process improvement and increasing the service offering to WRAP account holders
Successful Applicant
Professional communication skills
Previous experience working with superannuation in either an administration or client service capacity (essential)
Banking and Financial Services experience (desirable)
Microsoft Word / PowerPoint and Excel experience
Tertiary Qualification (desirable)
This is an excellent opportunity for an enthusiastic and forward thinking individual to join the award winning Wrap Administration Team. This role will offer the opportunity to expand your superannuation knowledge and training in a professional and supportive team environment.
Closing date:
19 Jan 2013 5:00pm Aus. Eastern Standard Time
APPLY HERE
