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Below are the terms and procedures for the registration:
Job Title: Customer Service Representative - 6 Month Contract
Job No.:
600218
Department:
Cochlear Asia Pacific
Work type:
Fixed Term Contract
Location:
Sydney
Cochlear is the global market leader in implantable hearing solutions and is a top 100 company on the ASX. Our implantable hearing devices include cochlear implant systems (CI) and bone anchored hearing aids (Baha�). Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia/NZ to work with surgeons and clinics to grow the market for implantable hearing solutions.
Key Responsibilities
We are seeking a Customer Service Representative to join our Customer Serivce department for 6 months at our Asia Pacific regional headquarters located on campus at Macquarie University. Working in a small team you will bring your experience in providing professional support to customers in Australia and New Zealand. In this role you will be responsible for providing prompt and effective responses to email, fax, phone and verbal requests from both internal and external customers on topics such as product, warranty and service. You will also process RMA (Return Material Authorisation) in a timely fashion and work collaboratively with the Asia Pacific Service & Repair team and logistics team.
This role is a unique opportunity work for a World Class Leader and unique customer base.
Requirements
Customer Service Orientation
Initiative
Teamwork and Cooperation
Concern for Order & Quality
Achievement orientation
Flexibility
Experience with Oracle or SAP
Experience in RMA process (Return Material Authorisation)
Minimum
Good written and verbal communication skills is essential
Ideally 3-5 years experience in a corporate environment with MS Office skills
Working for Cochlear:
Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear's global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has a 70% share of the global market, employs more than 2,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 250,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution. Cochlear can offer:
The Work - A high impact job supporting world leading technology
The Organisation - A global leader in active implantable medical device hearing technology
The Opportunity - To make a difference to the quality of people's lives
As a world-leader in innovative medical devices, Cochlear encourages continuous learning for employees. Visit www.cochlearcareers.com for more information.
Working at Cochlear's Global HQ:
Close to train (Macquarie University station) and buses.
Secure storage and change facilities for cyclists and motorcyclists.
Access to facilities on the Macquarie University campus.
Advertised:
26 Oct 2012 Aus. Eastern Standard Time
Closing date:
12 Jan 2013 5:00pm Aus. Eastern Standard Time
To Apply:
http://careers.cochlear.com/jobDetails.asp?sJobIDs=600218&lCategoryID=&lWorkTypeID=&lLocationID=4667%2C4669%2C4678%2C6015%2C7831%2C7832&lDepartmentID=&stp=AW&sLanguage=en
