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Below are the terms and procedures for the registration:
Job Title: Customer Operations Representative
Job Number:858473
Work type:Full time
Location:Melb - St Kilda Rd
New year…new role!
Serviceworks, a Computershare company is a rapidly growing services business with close to 550 staff. We're specialists in the delivery of high value services to Utilities organisations across Australia including Consulting, Solutions Development and Customer Management services. Chances are if you are a customer of one of our many clients, you have spoken to one of our incredible customer service staff members before!
Tell me more we hear you say….here is a sneak peak at what we offer our staff:
- Funky digs, that's right, none of this boring cubicles, we have a different coloured floor for each department! With a massive break out area, which has everything you need to heat up your two minute noodles! Not to mention, a foosball table and a Table tennis table (we currently have a company table tennis competition!) we are also close to heaps of public transport.
- Staff Benefits, you may have heard of some of the brands we offer discounts with, we're talking Apple (new IPAD anyone?) Microsoft, NIB, Sunbeam, not to mention a gym 2 doors down the road which offers a great discount for all of you gym bunnies.
- Career progression, we are part of a global company, so if you are looking for a foot in the door to progress, look no further!
- Great working hours We are open M-F 8am-8pm (don't worry, there is a café in our building if you need a coffee for an 8am start!) and also Sat 9-7pm, plus we close most public holidays.
The key responsibilities of our Customer Operations Representative roles are to:
oversee customer activation, transfers, billing, payments and service order activities, including system work queues, exceptions and reporting in accordance to Service Level Agreements
assist with the investigation and resolution of escalated complaints related to customer activation, transfers, billing, payments and service orders
provide specialist support to Customer Service and Customer Operations teams
prevent complaints escalating to Ombudsman
ensure adherence to regulations and policies to ensure compliance
analyse information and evaluate results to choose the best solution
Where do I sign up, I hear you say. Well, first of all, you have to meet the following criteria:
previous experience in a similar back of house processing and administration role and/or contact centre customer service experience
previous experience within the utilities industry will be highly regarded
have proven analytical and attention to detail experience
be comfortable working in a busy changing environment
have excellent written and oral communications skills
have full working rights to work in Australia
available to work 37.5 hours per week
To Apply:
http://careers.computershare.com/jobDetails.asp?sJobIDs=858473&lWorkTypeID=&lLocationID=5370%2C5371%2C5372%2C5373%2C5374%2C5375%2C5376%2C5377%2C7167%2C8368%2C8369&lCategoryID=&stp=AW&sLanguage=en
Computershare may conduct a criminal background check on applicants subject to current legislation.
Advertised:19 Dec 2012 Aus. Eastern Standard Time
Closing date:31 Dec 2012 11:55pm Aus. Eastern Standard Time
