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Below are the terms and procedures for the registration:
Job Title: Scheduler
Job Number:858231
Work type:Full time
Location:Perth - Osborne Park
We have an opportunity for a Scheduler to join our Computershare Communication Services business in Osborne Park. The national scheduling team has been designed to control workflow through operational and technology areas of the business by translating clients' print and mail requirements, as received from our client services team, into shift specific resource schedules. The WA scheduler will also have a dual responsibility of assisting the quality team locally.
Key responsibilities include (but are not limited to):
• Maintain a base schedule by forecasting regular workloads
• Schedule jobs in to the system based on information received from client service team
• Allocate resources to meet client requirement
• Follow process of escalation if client requirements are unable to be met
• Re-schedule jobs as needed based on client request
• Attend client specific scheduling meetings to provide feedback and advice as required
• Prepare reports for the daily production meetings
• Lead production meetings with relevant departmental representatives
• Perform annual contract reviews for clients with client service team leaders
• Maintain daily communication with all areas of the business to facilitate early identification of potential issues
• Identify trends and areas of focus for the leadership teams
• Work with teams on site on specify quality improvement initiatives aligned with business strategy
• Champion review of documentation
To be considered for this position you must have:
• Experience working within operational resource planning (preferably within the print/communication industry)
• Intermediate MS Excel skills with experience producing reports
• Experience in priority management
• Strong analytical skills
• Sound judgement and decision making capabilities with an ability to work well under pressure
• Experience resolving issues and escalating appropriately
• Ability to work well autonomously and take ownership over your work
• The ability communicate clearly and effectively with people at all levels within the business
• High attention to detail with a strong focus on quality
• Strong initiative and demonstrated experience in process improvement
Computershare Communication Services
Computershare Communication Services Pty Limited (entity of Computershare Limited ASX: CPU) is a leading global outsource technology provider of business process automation and multi-channel communication solutions. The world's leading organisations depend on the Communication Services' business to help transform their business processes by assisting them to capture, organise and publish business critical documents. Computershare is a 'behind the scenes' organisation, yet plays a pivotal role in managing and delivering services for clients, of which there are over 10,000 globally. To do that efficiently, Computershare relies on outstanding people, trusted technology and a robust global structure to assist clients in responding to everyday activities.
If you would like to find out more about this role, please contact Anna Davies on (03) 9415 5069
To Apply:
http://careers.computershare.com/jobDetails.asp?sJobIDs=858231&lWorkTypeID=&lLocationID=5370%2C5371%2C5372%2C5373%2C5374%2C5375%2C5376%2C5377%2C7167%2C8368%2C8369&lCategoryID=&stp=AW&sLanguage=en
Computershare may conduct a criminal background check on applicants subject to current legislation.
Advertised: 25 Dec 2012 W. Australia Standard Time
Closing date: 2 Jan 2013 5:00pm W. Australia Standard Time
