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Consultant Jobs
Below are the terms and procedures for the registration:
Job Title: Teleclaims Consultant
Job Number:
855821
Business group:
Wealth Management
Work type:
Permanent full time
Location:
Sydney Olympic Park
Kick start your Career in the Insurance industry today!
Be a part of an outstanding financial institution that offers exceptional products, customer service and second to none employee benefits.
Enjoy the Olympic park Lifestyle club benefits
General Insurance Claims - Sydney Olympic Park
CommInsure is the division of the Commonwealth Bank that operates its Australian insurance business. We have a strong history in the Australian market with over five million customers, and a national presence dating back over 130 years. Our aspiration is to 'Secure the Future of Every Australian' and we seek to achieve this by protecting our customers through life insurance, general insurance and insurance-linked investment products
We currently have exciting opportunity for self-motivated, dynamic and energetic Teleclaims Consultants to join our busy but fun General Insurance Claims team.
Working in a service centre environment, the primary purpose of this role is to handle all claims calls with regards to home and motor insurance, lodging the customers call and details, as well as handling small claims such as glass breakages. It will also involve effectively communicating with our clients to provide peace of mind, understanding and guidance through the general insurance claims process.
In addition you will be:
• Update, modify customer policy details as required
• Advise customer of relevant insurance coverage related to claim to be registered
• Register new claims
• Obtain verbal proof of loss as appropriate
• Allocate work to Preferred Smash Repairers/Suppliers/Builders
• Authorise repairs of Insured/ Third Party to delegated authority level, and within relevant policy and procedure guidelines/compliance requirements
• As appropriate, identify/refer recoveries process, as appropriate
• Refer where appropriate of suspicious claims to Investigations
• Provide exceptional customer service
As the ideal candidate you will have contact centre experience, strong customer service skills, have come from a Motor or Home insurance background, exceptional phone manner, strong attention to detail, excellent communication and organisational ability coupled with strong relationship building skills.
General Insurance is an exceptional department within CommInsure. If you like working in a driven, dynamic and fun environment with strong emphasis collaboration, team work and career progression then this could be the role for you!!
If you believe that you have the relevant experience and knowledge for these role(s) please submit your CV for our consideration without delay.
Advertised:
5 Dec 2012 Aus. Eastern Standard Time
To Apply:
http://www.careers.commbank.com.au/jobDetails.asp?sJobIDs=855821&lWorkTypeID=&lLocationID=&lCategoryID=&lDepartmentID=&stp=AW&sLanguage=en
