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Below are the terms and procedures for the registration:
Job Title: Customer Service Officer - (A4) Shenton Park
Tracking Code
1005-496
Job Description
The purpose of this position is to be the “face” of the Bank within the Branch. This position will provide exceptional customer service and is strongly focused on providing information and advice on Bank of Queensland products and services.
As the Customer Service Officer, you will be responsible for:
Achieve branch sales and referral targets as set by Branch and Customer Service Manager. Products include deposit accounts, general insurance, Consumer Credit Insurance (CCI), credit cards, merchants and general consumer lending.
Actively offer and supply customer’s appropriate products and packages, transactional options and general advice to meet their total financial needs.
Take “product champion” role for the benefit of the team as advised by Branch/Customer Service Manager.
Meet or exceed individual sales targets.
Complete a Know Your Customer form at every opportunity to ensure identification of the customers’ complete needs, enabling us to provide a ‘total solution’ and strengthen our customer relationships.
Proactively develop and maintain face to face relationships with internal and external customers
Ensure customer complaints are resolved at the first point of contact where possible and that customer referrals are made to the appropriate Branch or specialist sales area.
Promote Bank of Queenslandas a high quality provider of a full range of products.
Ensure branch operations are adhered to in accordance with Bank polices and procedures on compliance and security
Ensure adherence to Bank of Queensland policies and procedures
Complying with Branch cash, security and risk requirements and contributing to the maintenance and improvement of Branch business, including operational risk
Required Skills
Previous customer service experience including cash handling
Banking experience an advantage
Experience in sales and cross selling preferred
Required Experience
Proven customer service orientation
Working knowledge of Windows programs.
Ability to work within a team to achieve results
Excellent verbal communication skills.
Job Location
Shenton Park, Western Australia, Australia
Position Type
Full-Time/Regular
Company Name
BOQ Corporate
To Apply:
https://boq-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=1005&company_id=16496&version=1&source=ONLINE&jobOwner=992757&aid=1
Deadline: 31st December 2012
